Refund Policy
Payments for Veritas are processed by Paddle.com Market Ltd, our Merchant of Record. Refunds are issued in accordance with this policy and Paddle's Buyer Terms.
1. 14-Day Refund Window
You may request a refund within 14 days of your purchase date:
- Single Case ($4.99, one-time purchase): If you are not satisfied with a case, you may request a refund within 14 days of purchase, provided the case has not been fully completed (i.e., you have not reached a final accusation outcome). Cases marked as solved are generally not eligible for refund, evaluated on a case-by-case basis.
- Veritas Pro ($19.99/month subscription): You may request a refund for your most recent billing charge within 14 days of that charge. Refunding a billing period does not retroactively revoke access already used during that period, but will end your current subscription cycle.
2. How to Request a Refund
Email support@veritascase.com with:
- The email address associated with your Veritas account
- Your Paddle order/transaction ID (found in your purchase confirmation email from Paddle)
- A brief reason for the refund request
We aim to respond within 3 business days. Approved refunds are processed by Paddle back to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
3. Subscription Cancellation vs. Refund
Canceling your Veritas Pro subscription stops future billing but does not automatically refund the current period — cancellation and refund are separate actions. You can cancel anytime via your account settings or the Paddle customer portal; your access continues until the end of the paid period. To request money back for the current period, follow the refund process above within the 14-day window.
4. What Refunds Do Not Cover
- Purchases older than 14 days
- Fully completed Single Case purchases (except in cases of technical error — see below)
- Accounts terminated for violating our Terms of Service
5. Technical Issues
If a case fails to load, an AI interrogation malfunctions, or you experience another technical issue that prevented you from using what you paid for, contact us at support@veritascase.com — we will investigate and may issue a refund or credit outside the standard eligibility rules above, at our discretion.
6. Chargebacks
Please contact us before filing a chargeback with your bank — we're generally able to resolve issues faster directly, and chargebacks may result in account suspension while under dispute.
7. Contact
Refund requests and questions: support@veritascase.com
This policy meets Paddle's minimum 14-day refund window requirement. Terms may be adjusted as the product matures, provided any change does not reduce the minimum window below what Paddle requires.